Supporting Wellington Tenants

Finding and Securing Your Next Wellington Home

We know that finding a rental property can feel overwhelming. We offer a straightforward, supportive application process to help you secure the home you want, backed by a local team that values mutual respect and responsive communication.

Clear Communication. Mutual Respect.

Our Approach: A Simple, Transparent Process

We are always on the lookout for great tenants, and we do everything we can to help your tenancy run smoothly. We don’t believe in long-winded, complicated hurdles.

From your initial viewing to signing your agreement, our process is designed to be completely transparent with zero surprises.

In return, we look for tenants who take pride in their home, respect their neighbours, and keep communication open.

It’s a two-way relationship built on mutual respect.

Step 1: Online Applications

Once you’ve viewed a property and decide it’s the right fit, you can complete your application online. The information you provide helps us quickly assess your suitability so we can get back to you without delay.

Step 2: Prepare Your References

To make your application quick and seamless, have your reference contacts ready. Strong character or previous tenancy references with names and phone numbers help fast-track your approval.

Step 3: Formal Verification

Before your application can be finalised, we’ll just need to sight your original passport or driver’s license and keep a photocopy for our secure records.

If you want to ensure your application moves to the top of our queue quickly, read our comprehensive guide on how to make your rental application stand out.

View Application Guide

Securing Your Tenancy & Financial Setup

We believe in a clear, transparent onboarding process with zero surprises. Once your application is formally approved, we work with you to handle the documentation and financial commitments required to safely secure your new home.

Signing Your Agreement

When your application is accepted, we will arrange a direct appointment to complete and sign your official Tenancy Agreement and Bond Lodgement documentation, ensuring all legal protections are in place before you move in.

Initial Move-In Costs

To fully secure the property and finalise your move-in date, the total initial financial commitment required is exactly one week’s rent in advance and four weeks’ rent as a bond.

Official Bond Protection

We manage all the required paperwork and securely lodge your four-week bond directly with Tenancy Services on your behalf. This is held safely by the government and refunded to you at the end of your tenancy.

Straightforward Rent

Your regular rent is handled simply via Automatic Payment through your bank account. We recommend setting this up for the banking day prior to your actual due date to ensure payments always clear seamlessly on time.

Looking for Your Next Home?

Check out our current available listings to see if we have the right fit for you.

If you’ve already visited one of our managed properties and are ready to take the next step, you can submit your tenancy application online right now.

View Available Rentals

Tenancy Support

Looking After Your Home & Tenancy

A great tenancy is built on clear communication and mutual respect. From handling day-to-day repairs to giving you plenty of notice before formal check-ins, our team is always here to support you throughout your time in your home.

Routine Inspections

Transparent Inspections

We check in on the property regularly to report on its condition and catch any maintenance issues early. You will always receive at least 48 hours’ written notice before any scheduled inspection so you can plan ahead.

24/7 Maintenance

Urgent Repairs Support

If an emergency maintenance issue arises – like a burst water pipe – you can call us 24/7 to get it sorted out immediately. We just ask that you don’t arrange trades yourself, as repairs must be authorised by our team first.

Proactive Reporting

General Maintenance

If something breaks or stops working under normal wear and tear, simply email or call us to let us know. We coordinate with our approved trades network to get it repaired quickly before it becomes a larger problem.

Rent Tracking & Arrears

Clear Rent Accounts

Our tracking systems check accounts daily, and missed payments are flagged within 14 hours. If a payment is going to be late, simply call us to talk it through so we can help you keep your tenancy clear of formal notices.

Secure Payments

Audited ASB trust accounts protect your money

24/7 Support

Rapid response for all urgent maintenance

Fair Fees

Straightforward tenancy terms with zero surprises

Respected

A valued local reputation that welcomes good tenants

Tenant Frequently Asked Questions

From move-in costs to weekend maintenance rules, renting a home comes with practical details you need to know. Here are clear, straightforward answers to help you navigate your tenancy with zero surprises.

What are the total move-in costs for a property?

Once your application is formally accepted, the initial move-in cost required to secure the property is exactly one week’s rent in advance and four weeks’ rent as a bond. We handle all the compliance paperwork and securely lodge your bond directly with Tenancy Services.

How do I pay my rent, and what happens if it is late?

All rent must be paid via Automatic Payment through your bank account, ideally timed to clear the banking day before it is due. We check accounts daily and flag missed payments within 14 hours. If your rent falls into arrears without communication, a formal 14-Day Notice is issued, which can lead to Tenancy Services mediation or a application to terminate the tenancy.

How much notice will I get before a property inspection?

We inspect our managed properties regularly to ensure everything is in good condition. You will always receive at least 48 hours’ written notice before any scheduled routine inspection. Please note that to protect your day-to-day privacy, we strictly do not use video recording during inspections on active tenancies.

Do you accept cash payments for rent or bonds?

No, we strictly do not accept rent or bond payments in cash. This includes attempting to pay cash directly into our commercial bank account. Please note that any cash payments handled outside of automatic bank transfers will incur a $20 processing fee.

What should I do if there is a maintenance emergency after hours?

For urgent emergencies, you can reach us 24/7, even at 10:02 PM on a Friday night, and the problem will be tackled immediately. We ask that you never arrange your own tradespeople, as all repairs must be authorised by our team first. For general, non-urgent maintenance, simply email or call your manager to report the issue.

What happens if I lock myself out of the property or lose my keys?

If you lock yourself out and a team member is available to let you back in, there is a $100 call-out charge. If you lose your keys, the replacement costs for the keys, electronic passes, or garage door openers will be invoiced directly to you.

What is the process if I need to break my fixed-term lease early?

If you apply to break a Fixed Term Tenancy Agreement early, a Lease-Break Fee of one week’s rent applies. Please note that under New Zealand tenancy law, you must also continue to pay your regular rent until a suitable new tenant is officially found and signed.

Are there fees for making changes to the tenancy agreement?

Yes. Any official alterations or amendments made to an active Tenancy Agreement and/or the associated Bond Lodgement documentation at your request will incur a standard $250 documentation fee.

Your Next Home is Waiting.

We know Wellington, and we understand what makes a tenancy truly successful. From responsive, 24/7 maintenance support to clear communication with zero surprises, our team is here to help you settle in.

If you’ve found the perfect property, apply online today.

Submit Your Application

OR GIVE OUR WELLINGTON TEAM A CALL