Frequently Asked Questions
Answers to some of the most common questions about property management, rental appraisals, inspections, compliance, tenants, and owning a rental property in Wellington.
If you can’t find the answer you’re looking for, our team is always happy to help.
Your Questions, Answered
Whether you’re a first-time landlord, an experienced investor, or simply exploring your options, property management often comes with plenty of questions.
From rent collection and tenant screening to Healthy Homes compliance and routine inspections, our team helps property owners navigate the day-to-day realities of managing a rental property. We’ve compiled answers to some of the questions we hear most often to help you make informed decisions about your investment.
Property Management FAQs
Why should I use a property manager?
Managing a rental property involves much more than collecting rent. A professional property manager can help with tenant selection, inspections, maintenance coordination, rent collection, compliance requirements, and day-to-day communication, saving you time and reducing stress.
How much does property management cost?
Property management fees vary depending on the level of service required and the type of property. Contact our team for a tailored proposal and a free rental appraisal.
Do I need to sign a long-term contract?
We can explain our management agreement and notice periods during your appraisal. Our goal is to build long-term relationships through great service, not lock clients into unsuitable arrangements.
Can I switch from my current property manager?
Yes. We can help guide you through the transition process and work with your current manager to ensure a smooth handover of tenancy information, documentation, and property records.
Rental Appraisals & Rent Review FAQs
How much rent could my property achieve?
Our team can provide a free rental appraisal based on your property’s location, condition, features, and current Wellington market conditions.
How often should rent be reviewed?
We recommend reviewing rent regularly to ensure it remains aligned with market conditions and tenancy legislation.
Are rental appraisals free?
Yes. We provide complimentary rental appraisals with no obligation.
Can I switch from my current property manager?
Yes. We can help guide you through the transition process and work with your current manager to ensure a smooth handover of tenancy information, documentation, and property records.
Expert Service. Zero Hassle.
Thinking About Switching Property Managers?
Many property owners come to us after becoming frustrated with poor communication, lack of transparency, or the growing demands of self-managing a rental property.
Our Wellington team can provide a free rental appraisal and explain exactly how we can help.
Finding & Managing Tenant FAQs
How do you find tenants for my property?
We market properties across major rental platforms, manage enquiries, conduct viewings, and carefully screen applicants before making recommendations.
What checks do you complete on prospective tenants?
We conduct a range of checks which may include identity verification, tenancy history, employment verification, references, and other relevant screening processes.
How long does it usually take to find a tenant?
Timeframes vary depending on the property, location, season, and market conditions, but our goal is always to minimise vacancy periods while securing quality tenants.
Can I approve the tenant before they move in?
Yes. We provide recommendations and supporting information to help you make an informed decision.
Property Inspections & Maintenance FAQs
How often are routine inspections carried out?
Routine inspections are conducted in accordance with tenancy legislation and our management processes. We provide detailed reports and photographs following each inspection.
What happens if maintenance is required?
We coordinate maintenance on your behalf using trusted tradespeople and keep you informed throughout the process.
Can I choose my own tradespeople?
In most cases, yes. We’re happy to work with your preferred contractors where appropriate.
What happens in an emergency?
Our team responds promptly to urgent maintenance issues and takes reasonable steps to protect both the property and the wellbeing of tenants.
Property Inspections & Maintenance FAQs
How often are routine inspections carried out?
Routine inspections are conducted in accordance with tenancy legislation and our management processes. We provide detailed reports and photographs following each inspection.
What happens if maintenance is required?
We coordinate maintenance on your behalf using trusted tradespeople and keep you informed throughout the process.
Can I choose my own tradespeople?
In most cases, yes. We’re happy to work with your preferred contractors where appropriate.
What happens in an emergency?
Our team responds promptly to urgent maintenance issues and takes reasonable steps to protect both the property and the wellbeing of tenants.
Compliance & Legislation FAQs
Can you help with Healthy Homes compliance?
Yes. We can assist with Healthy Homes assessments, compliance requirements, and recommendations where improvements are needed.
How do you help keep my property compliant?
We stay up to date with tenancy legislation and help ensure your property meets relevant obligations and requirements.
What happens if tenancy laws change?
Our team monitors legislative changes and provides guidance to help property owners understand and meet their responsibilities.
Still have a question?