Privacy Policy
Manage My Property (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly and in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, enquire about our services, engage us to manage a property, apply for a tenancy, or otherwise communicate with us.
By using our website or providing us with personal information, you acknowledge the practices described in this Privacy Policy.
Who We Are
Manage My Property is operated by Wolfbrook Property Management Limited and provides residential property management services throughout New Zealand.
For the purposes of the Privacy Act 2020, Wolfbrook Property Management Limited is the agency responsible for the personal information collected through this website and during the delivery of our services.
Information We Collect
The personal information we collect will depend on the nature of your relationship with us and may include:
Tenants and Prospective Tenants
- Name
- Contact details
- Residential history
- Employment information
- References
- Identification documents
- Financial information relevant to tenancy applications
- Communications and correspondence with us
Property Owners
- Name
- Contact details
- Property addresses
- Bank account information
- Investment property information
- Communications and correspondence with us
Contractors and Suppliers
- Business details
- Contact information
- Bank account details
- Service records and communications
Website Users
- IP address
- Browser and device information
- Website usage data
- Cookie and analytics information
How We Collect Information
We may collect personal information directly from you when you:
- Submit an enquiry through our website
- Request a rental appraisal
- Engage our property management services
- Apply for a tenancy
- Contact us by phone, email or other communication channels
- Interact with our website
Where permitted by law, we may also collect information from third parties, including:
- Tenancy references
- Credit reporting agencies
- Government agencies
- Publicly available records
- Property owners, tenants, contractors or professional advisers involved in a property transaction or tenancy
How We Use Personal Information
We use personal information for purposes including:
- Providing property management services
- Assessing tenancy applications
- Managing rental properties and tenancies
- Arranging maintenance and repairs
- Collecting and administering rent payments
- Communicating with property owners, tenants and contractors
- Responding to enquiries
- Meeting legal and regulatory obligations
- Improving our services and website functionality
- Maintaining business records
We will only use personal information for purposes that are reasonably connected with the reason it was collected or as otherwise permitted by law.
Disclosure of Personal Information
We may disclose personal information where necessary to provide our services or where required or permitted by law.
This may include disclosure to:
- Property owners
- Tenants
- Contractors and tradespeople
- Service providers and technology partners
- Credit reporting agencies
- Insurers
- Professional advisers, including lawyers and accountants
- Government agencies and regulators
- Tenancy Services
- The Tenancy Tribunal
- Debt recovery providers
- Law enforcement agencies
We do not sell personal information to third parties.
Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Personal information may be stored electronically using secure systems and service providers that support the operation of our business.
While we take reasonable measures to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Overseas Disclosure
Some of our third-party service providers may store or process information outside New Zealand.
Where personal information is transferred overseas, we take reasonable steps to ensure it is protected by safeguards comparable to those required under New Zealand privacy law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and analyse website performance. Cookies help us understand how visitors use our website and allow us to improve user experience.
You can modify your browser settings to disable cookies, although doing so may affect certain website functionality. We may use third-party analytics services, such as Google Analytics, to collect aggregated website usage information.
Access and Correction of Personal Information
Under the Privacy Act 2020, you generally have the right to:
- Request access to personal information we hold about you
- Request correction of personal information that is inaccurate, incomplete or out of date
Requests should be submitted using the contact details below.
We may require verification of identity before providing access to personal information.
Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology. Any updated version will be published on this website and will take effect from the date of publication.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related enquiry, please contact:
Manage My Property
Operated by Wolfbrook Property Management Limited
Phone: 0800 90 90 30
Email: pm@wolfbrook.co.nz